Each Trash Bin Services client agrees to the following upon signing up for and/or purchasing any of our services: 

Trash Bin Services and its employees agree to provide any purchased service in a professional, reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client holds harmless and expressly waives all claims against Trash Bin Services or its employees, unless arising from gross negligence on the part of Trash Bin Services staff or management. 

We only take the requested number of Trash Bins curb/roadside and return (if requested) to the best of our ability.  Clients will be expected to have all Trash Bins in designated location before pickup. We will not go and search for any Trash Bins not in designated location. Clients will still be charged their rate for Trash Bins curb/roadside and return (if requested) service if not in designated location.  However, we will always within view try to locate all Trash Bins best of our abilities. Your satisfaction is important to us. Please let us know if you have a concern so we can quickly resolve it. 

1. STAFF SAFETY: Please realize dogs are territorial and protective by nature. They may be the sweetest most love-able pets with you, but with us, we’re strangers and intruders in THEIR territory. If a Client has the slightest inkling their dog is anything but happy to see a stranger (Trash Bin Services staff) enter their territory, that dog MUST be kept inside during your service visit on your scheduled service day. Trash Bin Services always texts their clients when we are on the way. We will not enter a yard with a pet that shows the slightest bit of agitation, aggression or overly excitable barking. If we do enter a Client’s yard to find ourselves encountered by an overly aggressive or unfriendly pet, we will do our best to calmly diffuse the situation and exit the yard, if possible. However, we do reserve the right to protect ourselves by any means necessary in accordance with the situation at hand. It is the Client’s responsibility to respect the safety of the service provider entering the property while performing services. If this is not the case and an attack occurs, by no fault on the part of Trash Can Services, Clients will be required to provide current vaccination records on the spot, client must pay for any medical expenses and we may notify animal control and/or the proper authorities per local/state laws and regulations and company policy. If you do own an aggressive, anxious or overly dominant dog/pet, please let us know prior to starting service so that the proper safety procedures can be put in place to keep all parties safe and secure. We LOVE dogs, but staff safety, as well as the safety of our Clients’ dogs is top priority and cannot be stressed enough. 

2. PAYMENTS: All clients are required to have a card (bank/credit) on file when acquiring any recurring services. For recurring services, once your card is on file, we charge the card upon completion of the service on your service day. For one-time services, a card is required to hold the job and guarantee payment. We accept all major credit cards as forms of payment. Cash, payment apps and personal checks are not accepted. 

3. SERVICE TIMES: We’re unable to provide time-specific visits due to many variables. We guarantee your service will be completed the day before and that day or day after your waste management service day. Trash Bin Service hours are from sunup to sundown. We work rain or shine and in most weather conditions. If weather/road conditions become unsafe or if we need to reschedule for any reason, we will pause services and all clients affected will be notified as soon as possible. 

4. SERVICE DAYS: From time-to-time and for any reason, your Waste Management Company may not provide service for your designated service day. We may need to reschedule or change your service day(s) at our discretion. We will do everything in our ability to accommodate the disruption in their schedule. If notice has been given by your Waste Management Company, prior notice must be given to us. Service Days are dictated by your address and your Waste Management Company established routes. We will everything we can and still try to keep our prices low and cost effective. 

5. HOLIDAYS / WEATHER CANCELATIONS: Please be aware of your current Waste Management Companies holiday schedule. We will not be servicing on the following holidays: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the following Friday, Christmas week. If your weekly or bi-weekly service falls on one of these days or a weather cancelation, your service will be postponed to your next scheduled service day. If this happens, instead of charging you for double on your next service, you will be charged accordingly.  

6. CANCELLATIONS, PAUSES, AND RESTARTS: If at any time you decide to cancel your service for any reason, your account and all info associated with it will be deleted. If you then wish to resume services at a later date, you will be required to complete the signup process again and will be liable for payment at the current rate and will lose any benefit of being grandfathered in at your previous rate. If you need to pause or suspend service for any reason, we can do so for a period of up to 30 days. After the 30-day period, your account will be considered inactive and you will need to complete the signup process again. You will also be liable for payment at the current rate and lose any benefit of being grandfathered in. If you wish to cancel your service, you may do so at any time for any reason. For specific details, see Cancellations/Changes below. 

7. REFUNDS: We do not offer refunds for payment of services unless the reason is an error on our part. If you decide to cancel your service upon renewal of your billing cycle, we will continue to render services until exhausted for the duration of the current billing cycle. If a refund is to be given for any reason, other than the fault of our own, refunds will be given minus bank/credit card processing fees and any proration of services, if relevant. 

8. SATISFACTION GUARANTEE: If for any reason, you are not completely satisfied with any service you receive, we will do our absolute best to revisit the same day. Revisit requests must be made within 24 hours after completion of the last service, after which all work is final and no revisits will be provided free of charge. We’ll always do our best to work with you to resolve any issue to your satisfaction within the guidelines of our terms of service. 

9. LATE PAYMENTS: We understand life gets busy. We will send you an invoice via email/sms after we completed the service. If we do not hear from you or receive payment within 48 hours, we will send out another reminder. If we still do not receive payment, another attempt will be made 6 days from your last service day. After 6 days from your last service day and still no payment, we will remove all outstanding visits and a late payment fee will be added to your total balance. If payment is not received within 30 days, we may take legal action to acquire payment and all future visits will be needed to be pay for in advance on the first of the month. If your card on file gets declined multiple times, we would need to update your card info or need confirmation from you that funds will be in the account. 

Initial Cleanups: If you signed up via our online signup system and inaccurately, falsely, deliberately, knowingly, or unknowingly selected the wrong number of Trash Bins, clients will be held liable for any additional charges that may be incurred.  

Keys: If we’ve been given a key(s) to a Client’s property/residence, it is the Client’s responsibility to request possession of said key(s) upon any termination or cancellation of service. We will not be responsible or held liable for unrequested/unreturned keys after service cancellations. 

Gift Cards: At this time, we do not accept gift cards but you are welcome to place a credit onto someone’s account. To do so, please let us know and we will help you. 

Referrals: Refer a friend and receive your next service FREE! The person you are referring MUST list your first and last name when filling out our quote form as the referral and be a new customer to Trash Bin Services. In order to receive your free service, you must be an active recurring customer. You will not receive a free service if it has been over 30 days since your last service with Trash Bin Services. You will receive your free service after we have completed the service of the person you referred and they have paid in full for that service. 

Marketing Material: All Clients give express permission to Trash Bin Services to use images/photos of services performed or rendered at Clients property or residence on Oceans Property Maintenance or Trash Bin Services website, social media sites and any other marketing materials (print or digital) unless other arrangements have been made between Client and Oceans Property Maintenance or Trash Bin Services management. 

Cancellations/Charges: Either party may cancel this agreement at any time. We do not require contracts or have termination fees for cancellations for residential services. However, we do require all cancellations to be submitted in writing via email or through the client portal at least 24 hours prior to your next service day. For commercial clients, we do require a 30-day prior written notice via email or submitted via the client portal for service cancellations. Any service upgrades/downgrades or cancelation requests must be submitted in writing via the Client Portal or email at service@oceanspm.com and are usually able to take effect within 24 hours. If we show up to your property and are unable to provide service due to any reason or you cancel your service day without a 24-hour notice given to us, there will be a $15 service charge billed to your account via the card on file.  If we show up to your property and need to wait, we will only wait a maximum of 5 minutes. After 5 minutes, we will be unable to service your yard and there will be a $15 service charge billed to your account. If we start servicing the requested location and are unable to find your Trash Bin(s), or if we don’t feel safe to perform our duties you will be charged for the full service. 

 *Our policy is subject to change at any time. It is our client’s responsibility to stay up-to-date with our current policy – 10.28.2024